house rules

We operate a strict anti-social behaviour policy.

We have a zero drugs policy; searches will be conducted upon entry.

Resale tickets must be strictly bought through Skiddle.

We have a non-discrimination policy, everyone is welcome.

conditions of entry

Challenge 25 policy:

 If you are lucky enough to look under the age of 25, you may be asked to show identification to prove your age to be granted entry to the venue for all shows where age restrictions apply. 

Vaults Entrance Policy:

All tickets will be checked and scanned on entry. 

Searching is a condition of entry to protect your safety and that of other visitors.

All persons entering the venue are also governed by the licence conditions and are liable for searches by security staff.

Full body and bag searches will be carried out before entry is granted. Any refusal by the ticket holder to comply with such searches may result in refusal of admission and eviction from the venue without refund or compensation.

Drugs policy: 

Vaults operates a strict zero tolerance drugs policy. Searches will be in operation, and this is a condition of entry to the venue.

Any customer concerned over any part of the search will be discussed individually and the process explained by staff. The customer can refuse and leave the venue at any point should they not wish to continue with the search.

Anyone found in possession of illegal substances will be refused admission, ejected from the venue and may also be liable for prosecution.

Prohibited items: 

Please note you are NOT permitted to bring into (or use) any of the following items into the venue; illegal substances; legal highs or any other psychoactive substances; food; any form of liquid (including drinks and perfume); chewing gum; point and shoot cameras; bottles; weapons; ammunition; horns; whistles; drums, megaphones, amplification equipment, klaxons, air horns; fireworks, flares, smoke canisters, explosives, firearms, knives, blades; or any other article which may be used as a weapon or missile, or which may, in our reasonable opinion, cause danger or disruption to visitors at the venue (regardless of whether or not such item is illegal or is carried for specific purposes); large bags; hi-visibility tabards or similar; sponsorship, promotional or marketing material; marker pens, spray paint or any other similar items that may be used to mark infrastructure.

We reserve the right to confiscate any Prohibited Items. Anyone found in possession of such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of Prohibited Items.

Forms of ID:

We only accept a valid passport, foreign national ID cards, driving license or home office approved PASS hologram as identification and/or proof of age. If there is a name on your ticket, you must provide valid photographic ID to match the name.  

Accessibility: 

If you have any further queries regarding accessibility, please contact our management team: bookings@vaultspresents.com

safety

We look forward to welcoming everyone to Vaults. 

We would like to remind all ravers, before and during the event, to play their part in making everyone’s visit a safe and enjoyable experience.

As always, the safety of all our ravers is our top priority. We have a professional security team who conduct thorough searches on all guests prior to entry. 

Anyone who feels unwell or uncomfortable can contact the venue’s medic and security teams, or any member of staff immediately for assistance without judgement.

At Vaults, we have zero tolerance for non-consensual sexual behaviour.

If you are seen to be making someone feel uncomfortable, harassing or assaulting anyone, you will be dealt with accordingly;

– You will be reported to security.

– You will be reported to the Police and they may be called to the venue.

– You will be ejected from the venue.

– You will be banned from entering the venue in the future.

Please be aware that security are monitoring CCTV throughout the event which covers the whole venue. 

If you feel uncomfortable for any reason please contact a member of staff who will assist you.

– If you’d like to do this discreetly go to any of our bars or security staff and ask for ‘Angela’.

– Our staff are trained to carefully help you get out of your situation and take you to a safe place.

ask for angela

At Vaults, we do not accept any form of harassment or violence towards any of our community. If you are feeling unsafe, please approach a member of staff and Ask for Angela. Our staff will immediately know you need help and will be able to get you out of the situation safely and discreetly.

feeling unwell

If at any time you feel unwell and need assistance, please make yourself known to one of our team located throughout the venue.

spiking

Vaults has a zero-tolerance policy on drink tampering or spiking of any kind.

 – All guests are subject to a thorough search when accessing the venue.

– Drink lids are available for free on request from behind the bar.

– Anyone caught spiking will be immediately dealt with by our security team, reported to the police, prosecuted and banned from the venue.