CONTACT

FAQ

Lost Property

If you have lost items or left them in the cloakroom please contact the venue directly via the contact form, please choose lost property from the drop down box and please provide a description of the missing item, date of the show, contact details and any other relevant information. The venue will check and if the item can be located will be in contact to arrange for you to collect the item.

 

The venues keep items for a maximum of one month, after this period they are passed to local charity shops. Valuable items may be held for a longer period. Items such as passports and ID’s etc. are handed to the relevant authorities if not collected within the time frame.

AGE RESTRICTIONS

Vaults is a strictly 18+ venue unless otherwise clearly stated on the online event page.

ID POLICY

Please ensure you bring ID to the venue. Anyone who looks to be under the age of 25 years will be challenged to prove his or her age to gain entrance. The venue operates Challenge 25.

 

Accepted forms of ID are: Drivers License (full or provisional), or a Passport (valid)  

Any ID found to be fraudulent will be confiscated. Under no circumstances will they be returned once confiscated.

DRESS CODE

Wear whatever you wish!

CLOAKROOMS

The venue provides a cloakroom and charges £2 per item.

 

Please be aware that no items will be given out from the cloakroom without the matching ticket being presented. If you have lost your ticket you will be asked to wait until the end of the event to collect your belongings.

NOISE & SOUND LEVELS

Please be aware that there will be high sound levels during events and patrons may be subject to continuous sound levels that may cause potential damage to hearing. Earplugs are available on the bar should they be required.

 

The venue operates a neighbour friendly policy, when leaving the venue please make as little noise as possible

Want to know more about Vaults? Use the contact form and we'll do our best to get back to you.

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